(c) The device has not been reported stolen or lost, and there are not indicators of fraud. SafeLink will return ineligible devices to you at the same address shown on the shipping label. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT. PLEASE NOTE: TracFone markets Double Minutes cards for TracFone users. Customer understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. YOU CANNOT PROCEED TO ARBITRATION UNLESS YOU PROVIDE THIS INFORMATION. Customers Phone will not work if wireless towers and related equipment loses commercial power and does not have back up power and/or Customers Phone is not charged. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. Please note that SafeLink does not participate in Premium SMS services or campaigns. If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. Data Services for Unlimited Plans. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY (1) A SAFELINK PHONE (OR A SAFELINK SIM CARD) OR (2) SAFELINK SERVICE PROVIDED TO THE CUSTOMER. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. Select Q Link Wireless as your Lifeline provider. As such, always be prepared to report your precise location to emergency responders. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. However, it is impossible to proof all content, titles and news articles for appropriate content. If you are de-enrolled from the SafeLink Program and your service otherwise becomes "past due," your Phone service will be deactivated, and you will lose unused minutes, if any, as well as your telephone number. There is no additional charge for nationwide long distance. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR THE FORM AVAILABLE AT: https://www.tracfonewirelessinc.com/attorneyauthorizationform. The launch title of a group is the month and year that grouping received access to the NV. The NV has automated database connections to verify consumer eligibility for Lifeline. SafeLink Wireless takes the security of your personal information very seriously. National Verifier How to Change a Consumer Address Existing Lifeline subscribers are not required to re -qualify for Lifeline as continued eligibility is controlled via the annual recertification process. IF THIS PROVISION OR THE LIMITATION ON BRINGING ACTIONS TO SMALL CLAIMS COURT IS FOUND TO BE INVALID, THEN THIS PROVISION SHALL BE SEVERABLE AND THE MATTER WILL PROCEED IN ARBITRATION; IN NO WAY WILL THIS PROVISION ALLOW FOR AN ACTION TO BE BROUGHT ON A CLASS OR COLLECTIVE BASIS. SafeLink users will not receive any additional benefit by purchasing a Double Minute card. As noted above, there are no toll charges associated with any TracFone California Lifeline service. Unused data will expire upon Customers Service End Date. TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER TRACFONE WIRELESS, INC. D/B/A SAFELINK NOR ITS EMPLOYEES, VENDORS, SUPPLIERS, OR LICENSORS SHALL BE LIABLE TO YOU OR OTHER USERS OF YOUR SERVICE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR ENHANCED DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION ANY DAMAGES CLAIMED FOR LOSS OF PROFITS, REVENUE, INCOME, SALES, BUSINESS, GOODWILL, DATA OR INFORMATION) HOWEVER CAUSED, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE (REGARDLESS OF WHETHER NOTICE THAT SUCH LOSS MAY OCCUR WAS PROVIDED). For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. SafeLink is not responsible for and will not issue credit for unauthorized use. Service Cards do not expire except as specifically permitted by law. FOR MORE INFORMATION SEE SECTION I BELOW. The National Verifier will first try to confirm your eligibility automatically. COUNSEL FOR THE SAFELINK CUSTOMERS AND COUNSEL FOR SAFELINK SHALL EACH SELECT FIVE CASES TO PROCEED FIRST IN ARBITRATION IN A BELLWETHER PROCEEDING. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. ** Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. TracFone will provide customer service during normal business hours. 11. After the 30-day clock stops, a consumer may then submit another enrollment request for the California Lifeline discounts for cell phone service, as applicable. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. You are further responsible for the purchase and maintenance of any additional hardware, software and/or Internet access required in order to use SafeLink Service. If you do not give us your Primary Address, we will block your ability to use Wi-Fi calling. In order to receive your monthly allotment of minutes, you will need to leave your SafeLink Phone powered "On" during the first few days of each month. Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. Smartphones: Smartphones have separate buckets of units for voice calls and data usage. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms. Get information, troubleshoot any issue or reach a representative, all through text messaging! 8. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. You agree that neither we nor our employees, vendors, suppliers, or licensors are responsible for any damages you may suffer or incur resulting from: (a) any Product or Service provided to you by or manufactured by a third party; (b) any act or omission by another party; (c) providing or failing to provide a Service, including, but not limited to, deficiencies or problems with a phone or Service coverage (for example, dropped, blocked, interrupted Service, etc. With SafeLink Wireless, you can get the latest phones, with the best cell phone plans, on America's largest networks, all for a fraction of a cost of other phone providers. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. Budget Budget London, KY 40742. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN, TO THE EXTENT ALLOWED BY LAW, THE AGGREGATE LIABILITY OF TRACFONE UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100), AND SUCH LANGUAGE SHALL BE EXCLUDED TO THE EXTENT OF SUCH INVALIDITY OR UNENFORCEABILITY; ALL OTHER TERMS IN THIS AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. *Service Zip Code. Data Usage begins when your phone makes a data connection. IF YOU HAVE PROVIDED THIS INFORMATION AND WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 60 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carriers radio telephone system. Calling Safelink customer service is the fastest way you can make a change to the address linked to your Safelink account. Wi-Fi Calling enhances your coverage in buildings and other locations. You should implement appropriate safeguards to secure your phone, computer or equipment and to back up your information stored on each. Any charges or fees for operator services will be disclosed to Lifeline Customers. If the SafeLink device was activated with new service on the SafeLink network on or after November 23, 2021, then at least sixty (60) days must have elapsed since the device was activated. Actual data speeds are subject to your wireless devices capabilities, coverage available in your local area and existing network conditions. However, the SafeLink phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. Express Written Consent to Receive Communications from SafeLink. Data Cards provide a set amount of data access identified on the face of the card, denominated in megabytes or gigabytes. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. SafeLinks limit of liability under this limited warranty is the actual cash value of the Product at the time the Purchaser returns the Product to SafeLink for repair, determined by the price paid by the Purchaser for the Product less a reasonable amount for usage. To preserve your high speed data, you can sign into Wi-Fi whenever possible including at home, in the office, or free public locations such as coffee shops, restaurants, grocery stores, and universities but recognize that public Wi-Fi locations may not be secure. Any support questions related to third party downloads, apps, or web content should be directed to the third-party and not SafeLink. Step 1: Check Your Eligibility for the ACP. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. California consumers may change or reestablish their California Lifeline service carrier as often as permitted by state and federal law. If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of Data Services or for your failure to receive any purchased web content or application. SafeLink shall not be liable for any other losses or damages. AND THE AAA'S CONSUMER ARBITRATION RULES WILL APPLY. ALTERNATIVELY, FOR CLAIMS WITHIN THE JURISDICTIONAL LIMIT OF THE SMALL CLAIMS COURT IN THE STATE ENCOMPASSING YOUR BILLING ADDRESS, EITHER YOU OR SAFELINK CAN CHOOSE TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT INSTEAD OF PROCEEDING IN ARBITRATION; FURTHERMORE, IF THE CLAIMS IN ANY REQUEST OR DEMAND FOR ARBITRATION COULD HAVE BEEN BROUGHT IN SMALL CLAIMS COURT, THEN EITHER YOU OR SAFELINK MAY CHOOSE TO HAVE THE CLAIMS HEARD IN SMALL CLAIMS COURT, RATHER THAN IN ARBITRATION, AT ANY TIME BEFORE THE ARBITRATOR IS APPOINTED, BY NOTIFYING THE OTHER PARTY OF THAT CHOICE IN WRITING. Therefore, there is no need to offer toll blocking service. You have the right to opt out from receiving marketing communications from SafeLink within fourteen (14) days of acceptance of this Agreement. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. Events beyond our control may affect the availability and/or quality of service. Depending on your phones features, functions, and capabilities, you may use data services ("Data Services") to access the internet and mobile apps to browse, purchase and download online content from websites and apps affiliated with SafeLink or from other third-party websites and apps. Attempting to send international messages could result in service deactivation and de-enrollment from the SafeLink Program. The allocation is recognized by the Purchaser and is reflected in the purchase price. The Universal Service Administration Company (USAC) operates the National Verifier on behalf of the FCC. I am now going to try and start calling the National Verifier.The National Verifier is a system designed to get potential . When subsidized by the California Lifeline Program, this plan is free. Contact Us Calls are billed in one-minute increments. Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102. Free SIM Card The Unlimited service plans are subject to certain limitations. The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. Terms of Limited Warranty. Customer may also contact his/her states Public Service Commission/Public Utility Commission. Customers in the Commonwealth of Puerto Rico who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Telecommunications Regulatory Board of Puerto Rico, by calling 1-866-578-5500. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. NOTICE TO SAFELINK SHOULD BE SENT TO: TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. 11. If a California Lifeline Customer does not receive a voice grade connection, SafeLink will provide service to that Customer using a different technology, if available. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. EXCEPT FOR SMALL CLAIMS COURT CASES OR AS SPECIFICALLY NOTED BELOW, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, INCLUDING THE VALIDITY, ENFORCEABILITY, OR SCOPE OF ANY PORTION OF THIS AGREEMENT (INCLUDING THE AGREEMENT TO ARBITRATE) EXCEPT AS NOTED BELOW, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") AS EXPLAINED BELOW IN PARAGRAPH 2. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. These destinations are subject to change at any time, without prior notice. Once your Service is active with an Unlimited Service Plan or Card, all subsequent Unlimited Service Plans or Cards you redeem will be placed in your SafeLink Reserve and will be automatically applied to your phone on your Service End Date. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. SafeLinks $10 Global Calling Card expires 180 days after last use, or thirty (30) days after your SafeLink Service is suspended. IF THE PARTIES ARE UNABLE TO RESOLVE THE REMAINING CASES AFTER THE CONCLUSION OF THE BELLWETHER PROCEEDING, EACH SIDE MAY SELECT ANOTHER FIVE CASES TO PROCEED TO ARBITRATION FOR A SECOND BELLWETHER PROCEEDING. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. Non-Usage De-Enrollment and Deactivation. How To Set Up Your National Verifier (NV) Account. ); (d)accidents or any health-related claims arising from or related to our Products or Service; (e) content or information accessed on your phone while using our Products or Service; (f) an interruption or failure in accessing or attempting to access emergency services from a phone, including through 911, enhanced 911 or otherwise; (g) interrupted, failed, or inaccurate location information services; (h) content or information that is blocked by a spam filter; (i) damage to your phone or any computer or equipment connected to your phone, or damage to or loss of any information stored on your phone, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; (j) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc. See additional terms below. 3. 14. Your Phone has shipped. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. There will be no additional charges for directory assistance. The phone must not have any liquid or physical damage. Airtime minutes or data units will be deducted for all time during which your SafeLink Phone is connected to, or using, the wireless system of any Carrier. 2022 TRACFONE. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. The limited warranty extends only to the original purchaser ("Purchaser") of the Product and is not assignable or transferable to any subsequent end-user. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Data Cards can be added to your Phone at any time, as long as the Service is active. The minutes you purchased will be carried over together with your next three allotments of free monthly minutes. In the event of termination for any other unauthorized usage, Customer will forfeit unused airtime and service and Customer will not be entitled to receive a refund for Customers SafeLink Product or for any unused airtime and service. For assistance or more information about your SafeLink Product or Service, please contact SafeLink Customer Care at 1-800-723-3546. Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. If You Don't Respond on Time Customer Service for Safelink is open during the following times: Monday through Saturday, 8:00 a.m. to 10:00 p.m. EST; Sunday, 8:00 a.m. to 7:00 p.m. EST. Log in or create a new account to the National Verifier online portalto upload pictures and documents. To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi ("Primary Address") at the time of activation. You may not notice any reduction in speed if they are de-prioritized. SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. 10. To determine if your destination of choice is available, please check our website at safelink.com. Current income statement from an employer or paycheck stub. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. If anything is missing or device is not in like-new condition, your shipment may not be accepted. 1-800-SafeLink (1-800-723-3546) Verizon Compliance Hotline Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. Your acceptance of the Terms and Conditions in this Agreement occurs when you do the earliest of any of the following actions (i) receive notice or a copy of the SafeLink Terms and Conditions; (ii) give SafeLink a written or electronic signature, or tell SafeLink orally that You accept; (iii) use a SafeLink Product (Product) or SafeLink Service (Service); (iv) enroll in the SafeLink Program (SafeLink Program); (v) activate or continue Service; (vi) register Your Account with SafeLink; (vii) use Your Service after Your Service is activated; (viii) make any addition or change to Your Service; or (ix) pay for Your Service or any Product. 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